Deliver and Listen
After delivering your service keep the cycle going by establishing feedback loops to listen to user needs, ensuring your solution remains effective over time.
Deliver & Listen step list
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Implement a plan and launch
How may we plan and execute the deployment of our solution?
After you've designed your service and validated it with users, use this tactic to transition into a live service.
Checklist
Collaborate to ensure design vision.
Execute a phased rollout.
- Evaluating pilot programs - PDF (GOV.au)
- Core principles of product launches in government (USDS.gov)
Track Performance.
- Product Launch Analytics in 2026 (Userpilot.com)
- 13 Critical Product Launch Metrics To Track (Productschool.com)
- Frequently Asked Questions (Performance.gov)
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Create feedback loops to iterate and repeat
Is what we built still useful?
Once your service is launched, use this tactic to set up a continuous feedback loop. Your goal is to repeat small loops of the Discover-Define-Develop-Deliver phases as you hear from your users and refine your service in response to their needs.
Checklist
- Set up feedback loops.
- How Government Learns: Building the Feedback Loop (Innovate-us.org)
- Developing a Feedback Loop (CA.gov)
- Set up feedback loops.
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